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BANKLARDA RAQAMLI MARKETINGDAN FOYDALANISHNING OʻZIGA XOS JIHATLARI

Affiliation
Toshkent Davlat Iqtisodiyot Universiteti image/svg+xml

Annotatsiya

Mazkur maqolada banklarda raqamli marketingdan foydalanishning nazariy va amaliy jihatlari tahlil qilindi. Tadqiqotda raqamli marketingning bank sektoriga xos xususiyatlari, jumladan, tartibga solish talablari, mijoz xatti-harakatining yuqori ishtirokliligi, maʼlumotlar xavfsizligi va omnikanal integratsiya zaruriyati o‘rganildi. Raqamli marketing kanallari funksional jihatdan tizimlashtirilib, ularning mijozlarni jalb qilish va saqlashdagi roli asoslandi. CRM tizimining marketing bilan integratsiyasi shaxsiylashtirilgan xizmatlar samaradorligini oshirishi aniqlangan. Kontent marketing strategiyasida moliyaviy savodxonlikni oshirish muhim omil sifatida baholandi. Natijalar banklarda raqamli marketingni tizimli joriy etish mijozlar sadoqati va marketing samaradorligini oshirishini ko‘rsatdi.

References

  1. Chaffey, D., & Ellis-Chadwick, F. (2019). Digital Marketing: Strategy, Implementation and Practice (7th ed.). Pearson Education. https://www.pearson.com/en-gb/subject-catalog/p/digital- marketing/P200000004899/9781292241579
  2. Kannan, P. K., & Li, H. A. (2017). Digital marketing: A framework, review and research agenda. International Journal of Research in Marketing, 34(1), 22-45. https://doi.org/10.1016/j.ijresmar.2016.11.006
  3. Leeflang, P. S. H., Verhoef, P. C., Dahlström, P., & Freundt, T. (2014). Challenges and solutions for marketing in a digital era. European Management Journal, 32(1), 1-12. https://doi.org/10.1016/j.emj.2013.12.001
  4. Kotler, P., Kartajaya, H., & Setiawan, I. (2021). Marketing 5.0: Technology for Humanity. John Wiley & Sons. https://www.wiley.com/en- us/Marketing+5.0%3A+Technology+for+Humanity-p-9781119668510
  5. Verhoef, P. C., & Bijmolt, T. H. A. (2019). Marketing perspectives on digital business models: A framework and overview of the special issue. International Journal of Research in Marketing, 36(3), 341-349. https://doi.org/10.1016/j.ijresmar.2019.08.001
  6. Deloitte. (2023). 2023 Global Banking Outlook. Deloitte Insights. https://www2.deloitte.com/us/en/insights/industry/financial-services/financial- services-industry-outlooks/banking-industry-outlook.html
  7. McKinsey & Company. (2021). The value of getting personalization right - or wrong - is multiplying. McKinsey Quarterly. https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our- insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying
  8. PwC. (2022). Retail Banking 2025 and Beyond. PricewaterhouseCoopers. https://www.pwc.com/gx/en/financial-services/pdf/retail-banking-2025-and- beyond.pdf
  9. Salesforce Research. (2022). State of Marketing (8th ed.). Salesforce. https://www.salesforce.com/resources/research-reports/state-of-marketing/
  10. Statista Research Department. (2023). Digital advertising in financial services worldwide. Statista. https://www.statista.com/topics/1733/digital- marketing/

Yuklab olishlar

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